Help & FAQ.
Quick answers. Anything else, get in touch.
Orders
When will my order ship?
Orders placed before 1 pm Eastern on a business day ship the same day. Later orders ship the next business day.
Can I change or cancel my order?
Email help@tidepoolbeauty.shop within an hour of ordering and we'll do our best. Once a parcel is packed we can't change it, but you can return it.
Do you ship outside the US?
Not yet. We ship to all 50 states, DC and military addresses.
Products
Are your products authentic?
Yes. We buy directly from the brands or their authorized distributors and store everything away from heat and sunlight.
How do you decide what's gentle enough?
We read every ingredient list against common irritant lists, favour fragrance-free and non-comedogenic formulas, and wear-test everything for two weeks before stocking it.
Can you help me find my shade?
Yes - email a daylight photo without makeup to help@tidepoolbeauty.shop with the shade you currently wear in another brand, and we'll suggest matches across our brands.
Are the products cruelty-free?
Every brand we stock is cruelty-free. Many products are also vegan - check the tags on each product page.
Returns
Can I really return something I've opened?
Yes. Within 30 days of delivery, opened or unopened. Skin reactions are exactly why the policy exists.
How long do refunds take?
We refund within 3 business days of receiving your return. Your bank may take 5-10 more days to post it.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover and Apple Pay. Payments are processed securely by Stripe.
Is my card information safe?
Card details are sent directly to Stripe over an encrypted connection and never stored on our servers.
When is my card charged?
When you place your order. If an item turns out to be unavailable, we refund it right away.